602.511 (22W) Service Innovation and Digital Platforms
Überblick
Weitere Informationen zum Lehrbetrieb vor Ort finden Sie unter: https://www.aau.at/corona.
- Lehrende/r
- LV-Titel englisch Service Innovation and Digital Platforms
- LV-Art Vorlesung-Kurs (prüfungsimmanente LV )
- LV-Modell Präsenzlehrveranstaltung
- Semesterstunde/n 2.0
- ECTS-Anrechnungspunkte 4.0
- Anmeldungen 5 (35 max.)
- Organisationseinheit
- Unterrichtssprache Englisch
- LV-Beginn 22.11.2022
- eLearning zum Moodle-Kurs
Zeit und Ort
LV-Beschreibung
Intendierte Lernergebnisse
- Define and explain the commonalities and differences between services
- Understand the alternative approaches to service innovation
- Apply appropriate concepts, models, tools and techniques of service innovation management, both in a theoretical context but also in applied real-world situations
- Appreciate the role of digital technologies in service innovation
- Define and explain the commonalities and differences between digital service platforms
- Understand the changing roles of customers and sellers in digital service platforms
- Comprehend the emerging issues in service innovations and digital platforms
Lehrmethodik
The sessions will be structured as follows:
- A revision of topics covered in the previous session
- Lecture using PowerPoint Slides
- Q/A on the topics covered in the current lecture
Inhalt/e
The lecture part of the course is broken down into two parts mainly:
- A comprehensive introduction to concepts, theories and applications in service innovations
- A comprehensive introduction to concepts, theories and applications in digital platforms
Literatur
Books
1. Gallouj Faïz, & Djellal, F. (2010). The Handbook of Innovation and Services: A Multi-disciplinary perspective. Edward Elgar.
2. Toivonen, M. (2018). Service innovation: Novel ways of creating value in actor systems. Springer.
3. Agarwal, R., Selen, W., Roos, G., & Green, R. (2015). The handbook of service innovation. Springer.
4. Srinivasan, R. (2021). Platform business models: Frameworks, concepts and Design. Springer.
5. Reillier, L.C., & Reillier, B. (2017). Platform Strategy: How to Unlock the Power of Communities and Networks to Grow Your Business (1st ed.). Routledge.
A list of additional readings will be shared in due course.
Prüfungsinformationen
Prüfungsmethode/n
- Group or Individual Presentation; depending on the number of enrolled students
- A short paper
- Compulsory Attendance (see below for provisions)
The minimum requirement to complete the course is 60%.
A detailed overview will be given in the first session of the lecture.
Prüfungsinhalt/e
- Course Slides
- Resources Consulted During the Sessions
Beurteilungskriterien/-maßstäbe
The following performance criteria need to be met in order to successfully complete the courses classified as “Vorlesungs-Kurs” (VC):
- Attendance: you are allowed to miss maximum one session with justification communicated before the session or immediately after the session and without impacting your final grades. NOTE: Attendance in the first session and in the session where group presentation takes place are mandatory.
- Partial performance (meeting the respective deadlines)
- Making the group presentation
- Submitting the final assignment
The latest possible opportunity to de-register from the course without a negative assessment is October 31, 2022.
In cases where the above-mentioned performance criteria are not met, the course will be evaluated negatively with immediate effect, and students need to retake the course.
Beurteilungsschema
Note BenotungsschemaPosition im Curriculum
- Masterstudium Angewandte Betriebswirtschaft
(SKZ: 918, Version: 12W.4)
-
Fach: Dienstleistungsmanagement
(Wahlfach)
-
Special Topics Dienstleistungsmanagement I (
2.0h VC,KS / 4.0 ECTS)
- 602.511 Service Innovation and Digital Platforms (2.0h VC / 4.0 ECTS)
-
Special Topics Dienstleistungsmanagement I (
2.0h VC,KS / 4.0 ECTS)
-
Fach: Dienstleistungsmanagement
(Wahlfach)
- Masterstudium Angewandte Betriebswirtschaft
(SKZ: 918, Version: 12W.4)
-
Fach: Dienstleistungsmanagement
(Wahlfach)
-
Special Topics Dienstleistungsmanagement II (
2.0h VC,KS / 4.0 ECTS)
- 602.511 Service Innovation and Digital Platforms (2.0h VC / 4.0 ECTS)
-
Special Topics Dienstleistungsmanagement II (
2.0h VC,KS / 4.0 ECTS)
-
Fach: Dienstleistungsmanagement
(Wahlfach)
- Masterstudium Angewandte Betriebswirtschaft
(SKZ: 918, Version: 12W.4)
-
Fach: Special Topics aus BWL
(Wahlfach)
-
Cases in Consumer Behavior (
2.0h VC / 4.0 ECTS)
- 602.511 Service Innovation and Digital Platforms (2.0h VC / 4.0 ECTS)
-
Cases in Consumer Behavior (
2.0h VC / 4.0 ECTS)
-
Fach: Special Topics aus BWL
(Wahlfach)
- Masterstudium Information Management
(SKZ: 922, Version: 19W.1)
-
Fach: Dienstleistungsmanagement
(Wahlfach)
-
6.5.3 Special Topics Dienstleistungsmanagement (
0.0h VC, VI, KS, SE / 8.0 ECTS)
- 602.511 Service Innovation and Digital Platforms (2.0h VC / 4.0 ECTS) Absolvierung im 1., 2., 3., 4. Semester empfohlen
-
6.5.3 Special Topics Dienstleistungsmanagement (
0.0h VC, VI, KS, SE / 8.0 ECTS)
-
Fach: Dienstleistungsmanagement
(Wahlfach)
- Masterstudium Informationsmanagement
(SKZ: 922, Version: 13W.2)
-
Fach: Dienstleistungsmanagement
(Wahlfach)
-
5.4.3 Special Topics Dienstleistungsmanagement I (
2.0h VC/KS / 4.0 ECTS)
- 602.511 Service Innovation and Digital Platforms (2.0h VC / 4.0 ECTS)
-
5.4.3 Special Topics Dienstleistungsmanagement I (
2.0h VC/KS / 4.0 ECTS)
-
Fach: Dienstleistungsmanagement
(Wahlfach)
- Masterstudium Informationsmanagement
(SKZ: 922, Version: 13W.2)
-
Fach: Dienstleistungsmanagement
(Wahlfach)
-
5.4.4 Special Topics Dienstleistungsmanagement II (
2.0h VC/KS / 4.0 ECTS)
- 602.511 Service Innovation and Digital Platforms (2.0h VC / 4.0 ECTS)
-
5.4.4 Special Topics Dienstleistungsmanagement II (
2.0h VC/KS / 4.0 ECTS)
-
Fach: Dienstleistungsmanagement
(Wahlfach)
Gleichwertige Lehrveranstaltungen im Sinne der Prüfungsantrittszählung
-
Sommersemester 2024
- 602.511 VC Service Innovation and Digital Platforms (2.0h / 4.0ECTS)
-
Sommersemester 2023
- 602.511 VC Service Innovation and Digital Platforms (2.0h / 4.0ECTS)
-
Sommersemester 2022
- 602.511 VC Service Business Development (2.0h / 4.0ECTS)
-
Wintersemester 2020/21
- 602.511 VC Service Business Development (2.0h / 4.0ECTS)
-
Wintersemester 2019/20
- 602.511 VC Service Business Development (2.0h / 4.0ECTS)
-
Wintersemester 2018/19
- 602.511 VC Service Business Development (2.0h / 4.0ECTS)
-
Wintersemester 2017/18
- 602.511 VC Service Business Development (2.0h / 4.0ECTS)
-
Wintersemester 2016/17
- 602.511 VC Special Topics Dienstleistungsmanagement I: New Service Development (2.0h / 4.0ECTS)