Empowerment of Atypical Viewers via Low...

Quality of Experience (QoE) and QoE models are of an increasing importance to networked systems. The traditional QoE modeling for video streaming applications builds a one-size-fits-all QoE model that underserves atypical viewers who perceive QoE differently. To address the problem of atypical viewers, this paper proposes iQoE (individualized QoE), a method that employs explicit, expressible, and actionable feedback from a viewer to construct a personalized QoE model for this viewer. The iterative iQoE design exercises active learning and combines a novel sampler with a modeler. The chief emphasis of our paper is on making iQoE sample-efficient and accurate. By leveraging the Microworkers crowdsourcing platform, we conduct studies with 120 subjects who provide 14,400 individual scores. According to the subjective studies, a session of about 22 minutes empowers a viewer to construct a personalized QoE model that, compared to the best of the 10 baseline models, delivers the average accuracy improvement of at least 42% for all viewers and at least 85% for the atypical viewers. The large-scale simulations based on a new technique of synthetic profiling expand the evaluation scope by exploring iQoE design choices, parameter sensitivity, and generalizability.